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On arrival: a personal welcome at the aerobridge or remote arrival gate with a name placard, assistance through immigration in the priority queue, an escort to the baggage carousel, then through customs to the curbside pick-up point.
On departure: a porter welcome at the terminal curbside, priority check-in and baggage drop, assistance through the VIP security lane and immigration, up to 2 hours in the lounge with complimentary light snacks and drinks, and an escort to your gate for priority boarding.
Up to 2 hours on arrival and up to 3 hours on departure.
Yes. Both ways costs USD 150 per passenger instead of USD 200 for two one-way services.
If the service has to continue beyond its normal duration because of a delay, 50% of the service fee is charged for each additional 2-hour period.
No. We assist you through immigration, customs and security, but processing times and decisions remain with the authorities. You remain responsible for your visa and travel documents.
Up to 2 hours of access, complimentary light snacks and drinks (coffee, tea, soft drinks and bottled water), high-speed Wi-Fi and charging stations, comfortable seating, and an escort from security to the lounge and on to your boarding gate.
No. Lounge access can be booked on its own for departing passengers. Meet & Greet on departure already includes the lounge.
Your boarding pass and your booking reference (or QR code, where available), shown at the lounge reception.
Up to 2 hours. Additional time may be charged at the walk-in rate.
Access is subject to capacity. If we can't welcome you despite a confirmed booking, we will offer an alternative or refund the lounge fee.
For Meet & Greet, at least 24 hours before your scheduled flight. Later requests may be accepted depending on availability, with a late-booking surcharge.
The full name of every passenger as it appears on their passport, your flight number, the date and time of your flight, and your contact details (email and phone).
Online when you book, by international credit card or KHQR. Prices are in US dollars, VAT included.
Yes. Infants under 2 years old are free; passengers aged 2 and over pay the standard rate. Anyone under 18 must be accompanied by an adult at all times.
- More than 48 hours before the service: full refund.
- Between 24 and 48 hours: 50% of the amount paid is charged.
- Less than 24 hours, or no-show: no refund.
Refunds are made to your original payment method within 30 business days.
You can ask for a full refund, or reschedule the service at no extra charge, subject to availability. We may ask for proof of the cancellation.
Write to us with your booking reference: meetandgreet [at] cambodia-airports.aero for Meet & Greet, lounge [at] cambodia-airports.aero for the lounge.
Yes. Hotels, travel agents and corporate clients can open a partner account, book for several passengers at once and pay monthly.
